IT Service Management vs Enterprise Service Management

August 6, 2020


Often companies have a wide range of ideas as well as varieties of methods to implement some techniques for the positive outcomes of the project. They prepare a list of works and activities that need to be completed within a time period so that the shareholders are kept engaged continuously throughout the project completion. Since the shareholders have a vital role in identifying the budget analysis of the company or the working organization, all the working members of the staff should be well aware of how to keep the shareholders interested in the same. All these steps will make sure that the project is not termed as boring or indigenous. Moreover, the staff working in the company also get a better chance to show their work experience and ways of dealing with the project motives.

There are some key points that become the sole reason for analyzing the ITSM and the ESM separately. The points are listed below.

  1. Theories: These are the basic aspects of the working guidelines of any management process. The sector that is supposed to deal with the particular project remains sublime at the same time. The main objectives form the key attributes of the same and hence are collectively called the ‘theories.’
  2. Technologies: Each working sector has different ways of identifying issues and implementing various methods to tackle the same. Thus, the modification factor comes into play and requires to be properly planned out so that there is no problem at the time of the conclusion of the same.

Now let us view both the management fields separately.

The working principle of ITSM ( can be expanded as the Information Technology Service Management)

The basic guidelines of the ITSM revolve around the factor of aligning with the services as well as working systems of the information technology contained within the premises of the company policies. It has been effective in producing enough reasons to consider it as one of the best management sectors. To be more clear on it, looking at the below-mentioned details can be helpful.

  • Formulation or preparation of a project: This is the primary step towards the successful conclusion of the project. This can be termed as the starting phase where there is a group meeting among all the members of the working realm, collection of ideas regarding the same, and then proposing all varieties of technical ways to reduce the doping in an organization.
  • Transformation or translation: Not every time a candidate is supposed to remain at his or her own position. There will be a change in position or possibly, transformation. The same is the case with ITSM. In this case, it is not possible to work with the same methods all the time. Therefore there will be the implementation of different varieties of ways to deal with a project.

These data are worth a read since it provides the basic principles of how the ITSM works, or we can say that we get to know the mechanism of the ITSM, which is quite tactical as well as effective.

Summary of the ESM (also called the Enterprise Service Management)

As the name suggests, it has been working continuously with such methodologies that will benefit large enterprises or corporate sectors. However, recent statistics show that the ESM has collaborated with the ITSM methods so as to benefit from the same and hence increase their rate of productivity. Some key aspects (as described below) prove how vital the ESM is.

  • Rate of production: By the addition of ITSM, the ESM sector became more powerful since it got help to implement various methods so that they could be crucial in contributing to the rate of production.
  • Waste removal: After Six Sigma, the ESM is the most preferred method to detect as well as tackle issues related to the error rate. This will help in decreasing the error rate significantly, and hence the project outcomes will become subtle. Thus the grade of the company (using ESM facilities and tools) will gradually hike, creating a branch of innovation.
  • Customer benefits: When a company or organization starts to work, it must have a look at the needs as well as the necessities of the users. This very aspect is dealt with easily by the ESM methodology so that the customer engagement factor is easily tick marked.

We can quite clearly see the scope of both management technologies and skills. Thus, it is well-advised to be clear of the goal before opting for any such verifications.